Frequently Asked Questions
How do I know that it is safe to order products from your website?
You can shop online with confidence knowing that www.magicalbells.com is a “Verified Authorize.net Merchant”. Authorize.net is committed to providing our customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. They implement and maintain compliance with industry leading security initiatives such as the Payment Card Industry (PCI) Data Security Standard. More than 232,000 merchants trust Authorize.net to process their Internet transactions securely. Additionally, for your protection, our website does not retain any of your credit card information. We also invite you to click here to read the heartwarming testimonials on our website from many of our satisfied customers.
Can I place a phone order for your products?
We are a small, family-run company. We are just not set up for volume phone orders. However, we are committed to providing you with prompt customer service via email at customerservice@magicalbells.com, as well as lightening fast shipping worldwide. Also, we have worked very hard on our website to ensure that you have a trouble-free, secure transaction. We are an “Authorize.net Verified Merchant” so you can shop on our website with confidence. Authorize.net is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. More than 232,000 merchants trust Authorize.net to process their Internet transactions securely. For more information about the benefits of Authorize.net’s secure transaction processing, please visit the Authorize.net web site at www.authorize.net. Also for your protection, our website does not retain any of your credit card information.
What if an error occurs while processing the payment for my order?
The most common error that occurs will give you an error message that says: “Your credit card cannot be processed at this time”. The most common problem is called an “AVS mismatch”, which means that the BILLLING ADDRESS that you input into your shopping cart does not match the billing address where your credit card statements are delivered. If you receive this error code, please double check that you have input the correct billing address in your shopping cart.
Can our sleigh bells be engraved?
We are not set up for custom engraving. Some customers have had our bells engraved at trophy stores and were happy with the outcome. However, we cannot “guarantee” the quality of the engraving since we are not the ones providing this service.
Can I add a gift note to my order?
Not at this time. Any comments that you add to your order are seen on the packing slip, so no it’s not a “gift note”.
How do I check the status of my order?
You can easily check the status of your order by clicking on the “Order Status” link located at the top right hand side of our website. Be aware that it may take up to 24 hours for your order to appear in our system. PLEASE NOTE: If you choose “USPS Priority Mail” as your method of shipment, you will not have access to detailed tracking information for your order.
How fast do you ship?
Please see our “Order Processing Schedule”.
How do you ship your products to the United States?
For US orders, we prefer using UPS during the holiday season due to their superior reliability and tracking ability. In our experience it’s worth spending a few extra dollars for a UPS delivery. They provide detailed tracking information and have an excellent track record of getting our packages delivered on time. We also offer USPS Priority Mail as a standard shipping option. PLEASE NOTE: If you choose “USPS Priority Mail” as your method of shipment, you will NOT have access to DETAILED tracking information for your order. We ship using “USPS Priority Mail with Delivery Confirmation”. This provides you with the date, ZIP Code and the time that your package is delivered.
How do you ship your products Internationally?
We offer three methods of shipping for our International customers. 1) Global Express Mail with Detailed Tracking Information. 2) Priority Mail International. Priority Mail International provides tracking details to Major Destinations. It tells you when it left the country and the date it entered into the foreign country, the date it arrived at the foreign customs office and the date that it is out for delivery. 3) First Class International Mail. This is the most cost effective method of shipping but please note that this form of shipping DOES NOT provide you with tracking details for your order.
Will my package make sounds/jingle?
Yes! Our bells do jingle! We package our bells carefully, but they still will make some noise in the package. If you are ordering a bell as a surprise gift, you may want to have us mail your order to your work address or to a family member or neighbor.
Do you guarantee product satisfaction?
Yes! If you are unhappy with any of our products, return them to us for a refund. Refunds are allowed for unused merchandise in “new” condition within 30 days of the order date, less the cost of shipping and handling. Please contact us at customerservice@magicalbells.com to obtain an RMA number and to and explain the nature of your return. It is the customer’s responsibility to pay for the postage to return merchandise. Merchandise should be returned to IMPACT FACTORY, the parent company of www.magicalbells.com. The ship-to address is:
IMPACT FACTORY RETURNS
807 Airport Access Road, Suite D
Traverse City, MI 49686 USA
Do you offer wholesale pricing to retailers?
Yes. Please contact us at customerservice@magicalbells.com for more information.
